SIGN UP

  1. As a regulated financial institution, ONEPIP is required by law to get in touch with you for account opening.

  2. Our sales representative will contact you to arrange for a face-to-face meeting within 3 working days of receiving your expression of interest.

  3. As per ONEPIP’s policy, we will require the necessary documents to process your registration. Please refer to What are the documents required for an Individual account registration?

  4. We will require approximately 1-2 working days to process your application upon receiving all the required documentation.

  5. You will receive a confirmation email once your registration is successful.

As part of ONEPIP’s customer due diligence process, our sales representative is required to sight the original documents which you have submitted to us during the Individual account registration. We are obliged to verify the identity of all our customers using reliable and independent supporting documents.

View the required documentations here.
If you wish to sign up for an account, click here.

  1. As a regulated financial institution, ONEPIP is required by law to get in touch with you for account opening.

  2. Our sales representative will contact you to arrange for a face-to-face meeting within 3 working days of receiving your expression of interest.

  3. As per ONEPIP’s policy, we will require the necessary documents to process your registration. Please refer to What are the documents required for a Business account Registration?

  4. We will require approximately 1-2 working days to process your application upon receiving all the required documentation.

  5. You will receive a confirmation email once your registration is successful.

As part of ONEPIP’s customer due diligence process, our sales representative is required to sight the original documents which you have submitted to us during the Business account registration. We are obliged to verify the identity of all our customers using reliable and independent supporting documents.

View the required documentations here.
If you wish to sign up for an account, click here.

Yes, your company can have multiple users for a Business account.

Individual account

Our sales representative will contact you to arrange for a face-to-face meeting within 3 working days of receiving your online request for Account Registration. See here for the necessary documents required. We will require approximately 1-2 working days to process your application. You will receive a confirmation email once your Individual account is successfully onboarded with ONEPIP.

Business account

Our sales representative will contact you to arrange for a face-to-face meeting within 3 working days of receiving your online request for Account Registration. See here for the necessary documents required. We will require approximately 1-2 working days to process your application. You will receive a confirmation email once your Business account is successfully onboarded with ONEPIP.

Yes, you may register for both Individual and Business user account.

However, you must provide the necessary documents required to fulfil the requirements for both Individual and Business account registrations. A separate email address is required for each account registration.


Related Questions

How do I sign up for an Individual account?

How do I sign up for a Business account?

Each individual may only have one Individual account.


Related Questions

How do I sign up for an Individual account?

How do I sign up for a Business account?

Each Business entity (ie. UEN No.) can only have one Business account.

However, an individual may sign up for more than one Business user account belonging to different business entities. These business user accounts must be registered with separate email addresses.


Related Questions

How do I sign up for an Individual account?

How do I sign up for a Business account?

There are NO charges for signing up for an account.

Individual account
  1. Complete the relevant sections in the Particulars Update Form.
  2. Send us the form using your existing registered email with ONEPIP to customerservice@onepip.net with email subject title “ONEPIP - Change in Particulars”.
  3. When updating your identification document details, please attach a copy of your previous and latest Identification Document for ONEPIP’s verification purpose.

Business Account
  1. Complete the relevant sections in the Particulars Update Form.
  2. Send us the form using your existing registered email with ONEPIP to customerservice@onepip.net with email subject title “ONEPIP - Change in Particulars”.
  3. If you are updating the Identification document details for the Company’s Directors, Ultimate Beneficial Owner / Authorised Persons, please attach a copy of the previous and latest Identification Document for ONEPIP’s verification purpose.

ONEPIP will process the changes within 3 working daysof receiving your form. You will be notified when the updating has been completed.

Once your request for an update in the email address has been processed, all email updates from ONEPIP will be directed to your latest registered email with us.


Related Questions

What are the documents required for an Individual account registration?

What are the documents required for a Business account registration?

OPX

OPX is a mobile app that allows you to send money globally from the convenience of your smartphone.

You may view the features of OPX here.

This app is only available on the App Store for devices running on iOS 11.0 and above.

Yes, you may view the exchange rates without signing in OPX.

No, you must sign up for an account with ONEPIP to transfer money.


Related Questions

Sign up

After you have signed up and onboarded successfully, a one-time password and username will be sent to you via mobile phone/email. You will be requested to change your password and username during the initial log in.

* For a Business account, a corporate ID is required when logging in (this will be provided upon account activation).

Yes, you may swap the base currency between the major currencies.

The rates will be updated in real-time.

* The rates shown are indicative only and are subjected to changes for smaller amount without prior notice.

No, currency exchange and remitting of funds to your beneficiaries need to be completed in a single transaction.

Your latest balance will be reflected in real-time once your transaction is completed by ONEPIP.

If you find any discrepancies, please contact remit-sg@onepip.net for ONEPIP Singapore clients.

You will receive an email once the transaction is completed. Completed transactions will be shown on the Transaction history. Alternatively, you may view and print the receipt on OPX.

You may view your Transaction History for the last 6 months.

We employ the latest encryption and intrusion detection and prevention technologies to protect our systems and your data. To allow data to be transmitted securely over the internet, the OPX Platform uses :

  • Secure Socket Layer (SSL) certificate
  • Two-Factor Authentication

You are unable to change the session logout period.
For security purposes, OPX automatically logs the user out after 5 minutes of inactivity.

ONEPIP values your privacy. The protection of your personal data is of utmost importance to us. ONEPIP complies with the Personal Date Protection Act 2012 ("PDPA"). We assure you that the personal data collected is only used for the purposes described ONEPIP’s Privacy Policy.

MONEY EXCHANGE AND TRANSFERS

ONEPIP operates through an online platform and partners with multiple liquidity providers to secure the best currency conversion rates for you. ONEPIP serves the retail and corporate markets and has access to competitive rates due to the considerable volumes transacted on a daily basis.

There are no hidden charges as ONEPIP does not charge a commission. However, you may incur bank charges for all incoming and outgoing transfers.

Please refer to our Fees and Charges schedule for more information.
ONEPIP Singapore Fees and Charges

Indicative rates are the latest FX rates that are published in OPX Mobile App, which are still subjected to changes in FX rate movements upon order placement.

Actual rates are the final FX rates used for your transactions. They may differ from the indicative rates as foreign exchange rates move on a per-second basis. Under normal circumstances, actual rates should not deviate too far from the indicative rates. In the event where there are extreme movements in the rates, we will contact you to seek your instructions.

For ONEPIP Singapore clients

You may either issue a cheque payable to ONEPIP (Singapore) Pte. Ltd., or do a bank transfer to our bank account at DBS Bank Ltd or Oversea-Chinese Banking Corporation, Limited. Please contact us for our bank account details. Kindly note that ONEPIP strictly does not accept cash deposit.

ONEPIP does not accept third party funding. We only accept funding directly from the registered individual’s or company’s bank account.

You will have to send us your funds within the same business day from the date you place your order. If funds are received after the cut-off time, the transaction order will be executed on the next business day.

Kindly note that the rates will be subjected to changes.
ONEPIP Singapore cut-off time

You can email us at remit-sg@onepip.net for ONEPIP Singapore clients quoting the reference number of the order you wish to cancel or amend.
However, if your transaction has already been processed and executed, you will not be able to cancel nor amend.

ONEPIP currently support more than 150 currency pairs. We are able to remit all major currencies (AUD, CAD, CHF, CNH, EUR, GBP, HKD, JPY, NZD, SGD, USD, SEK, NOK) and regional currencies (CNY, MYR, THB, IDR, TWD, PHP, VND) as well.

Please do not hesitate to contact us if you have other questions regarding the types of currencies that we support.

RMB or Renminbi is the official name of the Chinese national currency.

  • CNY is the onshore currency code for the RMB.
  • CNH is the offshore currency code for the RMB.

The RMB Cross-Border payment service covers cross-border clearing and settlement in RMB.

Kindly note that the following supporting documents may be required for your RMB transaction:

  • Proof of purchase, Receiving/Shipping service vouchers
  • Invoice/Check requisitions
  • Customs Declaration
  • Project License
  • Nature of business and Terms of services.

The supporting documents required for each clients may differ. Kindly contact us to find out the specific documents that you require.

No, currency exchange and remitting of funds to your beneficiary has to be completed together.

No, ONEPIP does not accept orders without conversion. All funds must be exchanged into another currency before transferring it into your designated bank account.

Please complete the Telegraphic Transfer Application Form and email us at remit-sg@onepip.net for ONEPIP Singapore clients using your registered email address.

Once we receive your withdrawal instruction, we will transfer the funds to your designated bank account.

ONEPIP Singapore Telegraphic Transfer Application Form

No, we do not accept physical cash transactions.

We can send money to most countries around the world. However, due to regulatory recommendations, we are unable to send money to sanctioned countries, countries monitored by FATF and other countries that are deemed to present higher risk of money-laundering and/or terrorism financing. Please contact remit-sg@onepip.net for ONEPIP Singapore clients for more details.

It will take approximately 1 working day for us to process the remittance after receiving your funds. However, the time taken for the beneficiary’s funds to be deposited into their bank account is dependent on the beneficiary’s bank.

In the event that the transaction is being processed on Friday or eve of public holiday, the funds may be credited to the beneficiary’s account only on the next working day. Public holiday in the receiving country might also affect the time taken for the beneficiary’s funds to be deposited.

The information required for money transfer is:

  • Beneficiary name and address;
  • Beneficiary bank account name and account number;
  • Beneficiary bank account address;
  • Purpose of transfer; and
  • Amount and currency to be used for transfer
Society for Worldwide Interbank Financial Telecommunication (SWIFT) code
  • A standard format of Bank Identifier Codes (BIC) and it is unique identification code for a bank.
  • Used when transferring money between banks, particularly for international wire transfers. Banks also used the codes for exchanging other messages between them.
  • The Swift code consists of 8 or 11 characters. When 8-digits code is given, it refers to the primary office.

International Bank Account Number (IBAN) Code
  • Used in some countries to uniquely identify a customer's bank account.
  • Consists of an alphabetical country code, followed by two digits, and up to thirty-four characters for the bank account number.
  • For payments being sent from Australia to an IBAN mandatory country, an IBAN must be included.

Bank-State-Branch (BSB) Code
  • A 6-digit number used to identify banks and branches in Australia.
  • Account number is unique to you and it’s how your account is identified.
  • To make a funds transfer, you’ll need both your recipient’s BSB and account number.
  • Similarly, to receive a transfer, the payer will need your BSB and account number.

American Bankers Association (ABA) routing number
  • A 9-digit number used to identify a financial institution in a transaction (usually ACH and wire transfers).
  • Some banks and credit unions may have multiple routing numbers serving different purposes, geographical regions or branches.
  • Can be found printed on the bottom of a check or on online banking sites of the financial institution.

Money laundering is the deliberate act of concealing benefits from criminal conduct, giving the impression that it originates from a legitimate source.

Money laundering is a serious offence and ONEPIP strictly condemns any forms of money laundering acts.

ONEPIP complies with the Anti-Money Laundering (“AML”) regulations set out by the regulators in the countries in which we operate. Our transactions are executed according to the requirements set out in the following:

  • MAS Notice 3001 by Singapore’s Monetary Authority of Singapore

ONEPIP takes a proactive approach towards AML to guard against money laundering. All transactions are screened against Thomson Reuters World-Check database for sanction screening and adverse media checks. ONEPIP does not allow transactions to / from sanctioned entities and countries. We may request for customers to provide additional information and supporting documents to justify the purpose and intended nature of the transactions. Enhanced due diligence is also performed to safeguard our customers against risks of money laundering.