FREQUENTLY ASKED QUESTIONS

sign up


1) Register for an account here.

2) Login to ONEPIPnet and complete your profile online

3) We will require a few documents in order to process your registration. This is a mandatory requirement from by our regulators for identification verification.

4) You will receive a confirmation email when your registration is successful.

1) Register for an account here

4) You will receive a confirmation email once your registration is successful.

Individual Account

After receiving all the necessary documents online, it will take us approximately one (1) working day to process your application. You will receive a confirmation email when your account is successfully registered.

Business Account

After receiving all the necessary documents online, our sales representative will arrange a meeting with you within 3 working days, in order to fulfil the mandatory face-to-face account relationship mandated by our regulators.
After the meeting, it will take us approximately one (1) working day to process your application.
You will receive a confirmation email when your Business account is successfully registered.

Yes, you may register for both an Individual and a Business account.

However, you must provide the necessary documents to fulfil the separate requirements of an Individual and a Business account.

Related Questions

How do I sign up for a Individual Account?
How do I sign up for a Business Account?

Each individual may only have one ONEPIP Personal Account.
However, you may sign up for one Individual Account and one Corporate Account.

Related Questions

How do I sign up for a Individual Account?
How do I sign up for a Business Account?

Each corporate entity may only have one ONEPIP Corporate Account.
However, you may sign up for one Corporate Account and one Individual Account.

Related Questions

How do I sign up for a Individual Account?
How do I sign up for a Business Account?

There are NO charges for signing up for an ONEPIP Account.

If you have submitted all the necessary documents to ONEPIP
Send an email using your registered email to customerservice@onepip.net stating the following details:
Email Subject title: ONEPIP – Change in Email Address

Full Name (as per Identity Card/Document):
HKID/NRIC/Identity Card No:
Passport No*:
*If you have provided a copy of your passport to ONEPIP during registration.

Existing Registered Email:
New Email:


If you have not submitted all the necessary documents to ONEPIP
Send an email using your registered email to customerservice@onepip.net stating the following details:
Email Subject title: ONEPIP – Change in Email Address

Full Name (As per Identity Card/Document):
Existing Registered Email:
New Email:

The information required is for identification verification purposes.
After you have submitted the email, we will proceed with the amendment and will notify you of the completion within 3 working days.

Related Questions:

What are the documents required for an Individual Account Registration? What are the documents required for an Business Account Registration?

We require the following documents in order to process your registration. This is a mandatory requirement from by our regulators for identification verification.

For Hong Kong Citizens


For Other Nationalities

You can log in here to submit your documents to us on ONEPIPnet.
If you wish to create an account, click here.

We require the following documents in order to process your registration. This is a mandatory requirement from by our regulators for identification verification.

Yes, you can have multiple users for a Corporate account.

security


ONEPIP values your privacy. The protection of your personal data is very important to us. We assure you that the personal data collected is only used for the purposes described in the Privacy Policy.

Yes. We partner with major global commercial banks. Your funds in our bank account is safeguarded by the banks’ regulations and policies.

Money Exchange


Unlike banks and money exchange shops, ONEPIP partners with multiple liquidity providers to secure the best rates for you .We will waive all outgoing and incoming bank charges if the transaction amount is equivalent or above USD $50,000 (or an equivalent value in another currency).

We partner with multiple liquidity providers to offer you the best currency conversion rates. We also waive all outgoing and incoming bank charges if the transaction amount is equivalent or above USD50,000 (or its equivalent in another currency).

You must bear the bank charges for all incoming and outgoing transfers. ONEPIP does not charge a commission.

Fees and Charges

Indicative rates are the latest FX rates that are published in ONEPIPnet platform, which are still subject to changes in FX rate movements upon order placement.

Actual rates are the final FX rates used for your transactions. They may differ from the indicative rates as foreign exchange rates move on a per-second basis.

Under normal circumstances, actual rates should not deviate too far from the indicative rates.

As currency exchange rates changes constantly, we are unable to provide an Actual rate for you.

If ONEPIP deems that the actual rate deviates too far from the Indicative Rate, we will send an e-mail to your registered e-mail address notifying you the exchange rate at the point of transaction. Any excess funds will be credited into your ONEPIP account.

Related Questions

What is Indicative Rate and Actual Rate?

ONEPIP does not accept cash. You may either issue us a cheque payable to ONEPIP (Hong Kong) Limited, or transfer your funds via online banking to our bank account at DBS Bank (Hong Kong) Limited.

Please contact us for our bank account's details

 

Please refer to our

You will have to send us your funds within the same business day from the date you place your order, or the next business day if the funds are received after the cut-off time on a business day, or on a non-business day.

Your order will become void and you will need to submit a new transaction order.

If you are unable to access our platform, you can email us at [remit-sg@onepip.net] quoting the reference number of the order you wish to cancel.

However, if your transaction has already been processed and executed, you will not be able to cancel it.

We support all major currencies (AUD, CAD, CHF, CNH, EUR, GBP, HKD, JPY, NZD, SGD, USD) and some exotic currencies as well.

Do not hesitate to contact us if you have other questions regarding types of currencies that we support.

Yes, you can do so.

As long as we receive your funds before 3:30PM (GMT +8), your order will be processed and executed on the same day.

Related Questions

What is the cut-off time for money transfer?

You may log in to ONEPIPnet to view your remaining balance or email us at remit-sg@onepip.net.

After exchanging your funds to the stipulated currency, the balance of funds will be stored in your ONEPIP account. If you wish to withdraw your funds, you may inform us through ONEPIPnet , or alternatively, you could complete the Telegraphic Transfer Application Form and email us at remit-sg@onepip.net using your registered email address. Once we receive your withdrawal instruction, we will transfer the funds to your designated bank account.

No, we do not accept physical cash transactions.

You may download the Telegraphic Transfer Application Form and fill in the necessary details. Email the completed form to us at remit-sg@onepip.net using your registered e-mail address.

Money Transfer


Unlike banks and money exchange shops, ONEPIP partners with multiple liquidity providers to get the best rates for you. We will waive all outgoing and incoming bank charges if the transaction amount is equivalent or above USD50,000 (or its equivalent in another currency.)

We do not carry out money transfer services of the same currency, from one bank account to another. All funds must be exchanged into another currency before transferring it into your beneficiaries’ account.

If your transaction amount is equivalent or above USD50,000 (or its equivalent in another currency), we will waive all outgoing and incoming bank charges.

Fees and Charges

We can send money to most countries around the world, however, due to regulatory recommendations, we are unable to send money to sanctioned countries, jurisdictions monitored by FATF and other countries that are deemed to present higher risk of money-laundering and/or terrorism financing. Please contact remit-sg@onepip.net for more details.

It will take approximately one(1) working day for us to process the remittance after receiving your funds. However, the time taken for the beneficiary’s funds to be deposited into their bank account, is dependent on the beneficiary’s bank.

The cut off time for money transfer is 3.30pm (GMT +8). For more information, please refer to our Cut-off Time schedule.

The information required for money transfer is:

  1. Beneficiary name and address;
  2. Beneficiary bank account name and account number;
  3. Beneficiary bank account address;
  4. Purpose of transfer; and
  5. Amount and currency to be used for transfer

Society for Worldwide Interbank Financial Telecommunication (SWIFT) code

  • A standard format of Bank Identifier Codes (BIC) and it is unique identification code for a bank
  • Used when transferring money between banks, particularly for international wire transfers. Banks also used the codes for exchanging other messages between them
  • The Swift code consists of 8 or 11 characters. When 8-digits code is given, it refers to the primary office

International Bank Account Number (IBAN) Code

  • Used in some countries to uniquely identify a customer's bank account
  • Consists of an alphabetical country code, followed by two digits, and up to thirty-four characters for the bank account number
  • For payments being sent from Australia to an IBAN mandatory country, an IBAN must be included

Bank-State-Branch (BSB) Code

  • A 6-digit number used to identify banks and branches in Australia
  • Account number is unique to you and it’s how your account is identified
  • To make a funds transfer, you’ll need both your recipient’s BSB and account number
  • Similarly, to receive a transfer, the payer will need your BSB and account number

American Bankers Association (ABA) Routing Number

  • A 9-digit number used to identify a financial institution in a transaction (usually ACH and wire transfers)
  • Some banks and credit unions may have multiple routing numbers serving different purposes, geographical regions or branches.
  • Can be found printed on the bottom of a check or on online banking sites of the financial institution

Once an order has been submitted, you will not be able to amend it. You may delete the previous order and create a new one. However, please note that once an order has been processed, you can no longer cancel it. Please email remit-sg@onepip.net for enquiries on your orders.

Money laundering is the deliberate act of concealing benefits from criminal conduct, giving the impression that it originates from a legitimate source.

ONEPIP abides by the rules and regulations on money laundering laid out by Monetary Authority of Singapore (MAS) and Hong Kong Monetary Authority (HKMA) for all currency transactions, particularly on MAS Notice 3001 and HKMA’s Anti-Money Laundering and Counter-Terrorist Financing (Financial Institutions) Ordinance.

RMB or Renminbi is the official name of the Chinese national currency.

CNY is the onshore currency code for the RMB.

CNH is the offshore current code for the RMB.

You may download the Telegraphic Transfer Application Form and fill in the necessary details. Email the completed form to us at remit-sg@onepip.net using your registered e-mail address.

RMB Payments


The RMB Cross-Border payment service covers cross-border clearing and settlement in RMB.

The documents required for most clients are:

  • Proof of purchase, Receiving/Shipping service vouchers
  • Invoice/Check requisitions
  • Customs Declaration
  • Project license
  • Nature of business and Terms of services.

The supporting documents required for different clients might differ. Kindly contact us to find out the specific documents that you require.

Partnerships


Yes, we do. If you are interested to become our institutional partner, you may contact us via email at customerservice@onepip.net or call us at +65 6534 7641.

Can't find what you'are looking for?

Get the help and support you need via our channels

SUBSCRIBE DAILY FOREX RATES

We value your privacy. None of the information you provide will be shared to any external party.